| Author | Tharinee Limpibunterng |
| Call Number | AIT Diss. no.SM-09-04 |
| Subject(s) | Telecommunication--Thailand
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| Note | A dissertation submitted in partial fulfillment of the requirements for the degree of Doctor of Philosophy in International Business |
| Publisher | Asian Institute of Technology |
| Series Statement | Dissertation ; no. SM-09-04 |
| Abstract | The New Service Development (NSD) processes of Thai telecom service provider companies serve as the context to fill theoretical gaps and to bridge NSD with organizational learning capability concepts in order to recommend effective ways to manage. An integrative framework of leadership tasks, organizational learning capability, and organizational performance was developed drawing on existing literature and the experience of twelve NSD experts from seven telecom service providers in order to respond to research problems: “how executives’ leadership tasks contribute to organizational learning capability and organizational performance?” and “what is the role of organizational learning capability in relations to those tasks and organizational performance?”. The Structural Equation Modeling (SEM) and Lisrel 8.72 application were employed to analyze the survey data of 497 top and NSD executives as well as employees in both private and public sector companies. The research (1) led to the multi-dimensional nature of organizational learning capability, leadership tasks, and organizational performance constructs; (2) stressed that top leaders and NSD executives have to work together to develop organizational learning capability; (3) confirmed that organizational learning capability is a key driver of organizational performance; (4) highlighted that such a capability can complement both top and NSD executives’ leadership tasks for more effective performance improvement; and (5) addressed the weaknesses of the “directive leadership” in today’s context. Lastly, limitations in this research lie with the validation and generalization of the measurement tools and findings; the analyses based on second-order factors and perceptual data; data that looked only at leadership tasks performed by executives rather than other members; and the possibility of a sample bias. |
| Year | 2009 |
| Corresponding Series Added Entry | Asian Institute of Technology. Dissertation ; no. SM-09-04 |
| Type | Dissertation |
| School | School of Management (SOM) |
| Department | Other Field of Studies (No Department) |
| Academic Program/FoS | Master of Business Administration (MBA) (Publication code=SM) |
| Chairperson(s) | Johri, Lalit M. |
| Examination Committee(s) | Salokhe, Vilas M. ;Sununta Siengthai |
| Scholarship Donor(s) | Royal Thai Government ;TOT Public Company Limited |
| Degree | Thesis (Ph.D.) - Asian Institute of Technology, 2009 |