Impacts of information technology outsourcing on financial institutions in Thailand | |
| Author | Rachchabhorn Wongsaroj |
| Call Number | AIT Diss. no.SM-13-07 |
| Subject(s) | Information technology--Management--Thailand Financial institutions--Information technology--Thailand |
| Note | A dissertation submitted in partial fulfillment of the requirements for the degree of Doctor of Philosophy in Management of Technology |
| Publisher | Asian Institute of Technology |
| Series Statement | Dissertation ; no. SM-13-07 |
| Abstract | Information technology outsourcing (ITO) studies have been the focus of researchers for decades. One topi c has been the factors and impact of ITO on organizations. Inconclusive findings about relationships between the levels of ITO and ITO success demand further exploration on this issue. In Thailand, the National Electronics and Computer Technology Center (N ECTEC) reported that the financial and banking industry has the highest spending of computer services, primarily by outsourcing the core banking and service management systems ( NECTEC, 2010 ) . Despite this, ITO research in Thailand’s financial industry has been limited. This study is among the first to empirically investigate the relationship between the levels of ITO, defined as the percentage of IT activities and components selected to be outsourced, and ITO success, defined by the benefits received from outsourcing in Thailand. A three - pronged app roach was used in this study. It began with a comprehensive literature review. This was followed by in - depth expert interviews with representatives from financial institutions, academia, and outsource vendors, all who offered opinions that shaped the devel opment of the research model. A survey was then carried out with 428 IT personnel from the Thai financial sector. The results were analyzed using a structural equation model (SEM). Contrary to previous studies, this study found that internal uncertainty and internal IT skills were two factors that do not affect the levels of ITO, while transaction costs and specific assets do. In addition, it was found that the levels of ITO have impact on ITO success. In a real world application, this study focused on the different levels of ITO implementation among Thailand’s top five banks and their effects on ITO success. The findings increase researchers’ understanding regarding the factors that affect the levels of ITO and suggest that, among the many factors, prac titioners must consider the levels of ITO when making ITO decisions. This framework can help practitioners optimize their ITO practice for successful ITO outcomes |
| Year | 2013 |
| Corresponding Series Added Entry | Asian Institute of Technology. Dissertation ; no. SM-13-07 |
| Type | Dissertation |
| School | School of Management (SOM) |
| Department | Other Field of Studies (No Department) |
| Academic Program/FoS | Master of Business Administration (MBA) (Publication code=SM) |
| Chairperson(s) | Donyaprueth Krairit |
| Examination Committee(s) | Vatcharaporn Esichaikul ;Do Ba Khang |
| Degree | Thesis (Ph.D.) - Asian Institute of Technology, 2013 |