| Author | Pavadepoulle, Ramesh Sundaram Goindou |
| Call Number | AIT Proj. no.SM-08-16 |
| Subject(s) | Reengineering (Management)--Information technology
|
| Note | A Project submitted in partial fulfillment of the requirements for the degree of Master of Business Administration in Management of Technology |
| Publisher | Asian Institute of Technology |
| Series Statement | |
| Abstract | The project consists into implementing some improved business processes for an IT support Company, mainly based on incident and performance management. ITIL, the lead IT frame-work is used as guideline to improve those business processes.Any company that would like to save costs on its IT infrastructure often outsources IT Sup-port. It is also often off-shored in developing countries by vendors to reduce operational costs. The major difficulty then is to adjust the quality of the support and the service level according customer expectations from developed countries. Hence it is crucial the importance to work with efficient and quality oriented processes.This paper covers main aspects of any standard project: documentation, planning, audit, de-sign, implementation and improvement. |
| Year | 2008 |
| Corresponding Series Added Entry | |
| Type | Project |
| School | School of Management (SOM) |
| Department | Other Field of Studies (No Department) |
| Academic Program/FoS | Master of Business Administration (MBA) (Publication code=SM) |
| Chairperson(s) | Donyaprueth Krairit |
| Examination Committee(s) | Winai Wongsurawat;Dimmitt, Nicholas J. |
| Degree | Project (M.B.A.) - Asian Institute of Technology, 2008 |