Examining the impact of operation and maintenance practices of urban water supply systems on service quality : a case study of East Godavari District, Andhra Pradesh, India | |
| Author | Rayudu, Sana Rajasekhara |
| Call Number | AIT Thesis no.CM-16-22 |
| Subject(s) | Municipal water supply--India--Kakinada Municipal water supply--India--Rajahmundry Water quality management--India--Kakinada Water quality management--India--Rajahmundry |
| Note | A thesis submitted in partial fulfillment of th e requirements for the degree of Master of Engineering Construction, Engineering and Infrastructure Management, School of Engineering and Technology |
| Publisher | Asian Institute of Technology |
| Series Statement | Thesis ; no. CM-16-22 |
| Abstract | Water is a scarce resour ce and a basic fundamental requirement for the human survival . The quantity of consumable water on earth is limited and its accessibility per person is decreasing day by day due to increase in worldwide population and harm to the environment. In spite of the fact that water available in nat ure is free, sizeable vent ure is required in society to supply water to the population at their doorsteps with required quality. The objective of this study was to evaluate the O&M administration, operation and maintenance and customer perceptions of Kakinada and Rajahmundry water supply systems. Descriptive survey research design was employed to find the root of the difference and get scientific solutions for the water supply systems in Kakinada and Rajahmundry urban areas. Primary data are collected from 44 technical staff and 200 Household selected randomly concerned with the both urban water supply systems. The data was analyzed with SPSS program to determine the means score of each factor and the mean, difference between two water supply systems. Firstly, the study current pract ice operation and maintenance for urban water supply systems. Secondly , the Independent Sample t - test is using to find the mean difference among administration, operation and maintenance, reporting and finance were statistically significant different, and the means difference Kakinada and Rajahmundry staff group were also si gnificantly difference. The means of eight out fourteen factors of administration of Rajahmundry were significantly different from that of Kakinada water supply system. The test also fin ds that the means of nine out of twenty - three factors of O&M of Rajahmundry were significantly different from that Kakinada. The means of one out two of reporting and none out of two finance of Rajahmundry were significantly difference that Kakinada . Third ly , Descriptive statistics in were employed as techniques of data analysis to evaluate the problems in both water supply systems. The results showed that the variables attributed to lower supply of water are shortage of water provision, inadequate supply, unfair distribution of water, color, taste and smell of water on the service qualit y in the both urban areas. F ourth ly, Spearman rank correlation is utilized to find the relationship between administration and operation and maintenance and customer satisfa ctions on the both water supply systems. Finally, water quality parameters at the customer points of both Kakinada and Rajahmundry areas are compared with Indian Standard specification for Drinking water IS:10500 :2012. |
| Year | 2016 |
| Corresponding Series Added Entry | Asian Institute of Technology. Thesis ; no. CM-16-22 |
| Type | Thesis |
| School | School of Engineering and Technology (SET) |
| Department | Department of Civil and Infrastucture Engineering (DCIE) |
| Academic Program/FoS | Construction Engineering and Infrastructure Management (CM) |
| Chairperson(s) | Santoso, Djoen San; |
| Examination Committee(s) | Chotchai Charoenngam;Hadikudumo, Bonaventura H.W.; |
| Scholarship Donor(s) | Asian Institute of Technology Fellowship; |
| Degree | Thesis (M. Eng.) - Asian Institute of Technology, 2016 |