1 AIT Asian Institute of Technology

Cross-cultural communication management between Vietnamese and Westerners - conflict and resolution case study fo KPMG Vietnam

AuthorNguyen Thi Thanh Binh
NoteA research study submitted in partial fulfillment of the requirements for the degree of International Executive Master of Business Administration, School of Management
PublisherAsian Institute of Technology
AbstractWhen the world is connected, people all over the world expand their business across national borders. Every nation has its own language as well as culture. People from different cultures have their ways in communication. When those people are working together in the same organization, they do not know each other; they are uncertain about the meaning of spoken words; they might not understand the others behavior; they also do not know the other cultural norms and values, what is high or low value and what value will affect the other side’s opinion and action. Conducting business with people from another culture will never be as easy as doing business with locals. Cultural diversity creates conflict due mainly to miscommunication and uncertainty brought by a new culture. When working in another country, it is important to have a good knowledge about the culture you are working with to be able to build sustainable and good relationships. The knowledge about different cultures can explain how to behave in a business situation and why people from other countries act in a certain way. This knowledge can be crucial and can be the determining factor if a cross cultural cooperation is going to fail or to be a success. The research study analyzes the cross-cultural differences in working styles, lifestyles and perceptions between Vietnamese and Westerners which have been found in KPMG Vietnam. Based on the analysis of cultural challenges which the members of the both two sides faced, possible solutions which are vital and good help for problem solving are recommended
Year2012
TypeResearch Study Project Report (RSPR)
SchoolSchool of Management (SOM)
DepartmentOther Field of Studies (No Department)
Academic Program/FoSMaster of International Executive MBA (IE-MBA)
Chairperson(s)Claes, Marie-Therese;
Examination Committee(s)Do Ba Khang;.Vatcharapol Sukhotu;


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