1 AIT Asian Institute of Technology

The role of technical service quality in industrial markets: the case of NSC Vietnam

AuthorTran Quoc Canh
NoteA report submitted in partial fulfillment of the requirements for the degree of Master of Business Administration (Executive) in International Business – Management of Technology, School of Management
PublisherAsian Institute of Technology
AbstractIndustrial adhesive market in Vietnam is very promising for its fast growth. At the moment, the competition is becoming harder and harder. The market is shared by many big international players and some regional one. The growth in sales volume does not always keep in track with the growth of the market. Industrial adhesive company in this situation must require having the competitive advantages for its existing and development. NSC Vietnam – the company is doing a deeply market analysis for developing its competitive marketing strategy for the purpose of increasing market share and maximizing profit. This research is intended to apply SWOT analysis tool to analyze the company external environment and internal factors of the company. The purpose of this research is identified what is the special elements of Business-to- Business market. Why the role of technical service quality is important in the industrial markets. Which is the right way to improve the service quality to satisfy customer’s need? Regarding to competitive marketing strategy, Porter’s generic strategy, especially differentiation strategy, with the aim of creating value added through uniqueness in the company superior quality product and service, innovation and research, speed and flexibility, reputation, brand name is suggested.
Year2008
TypeResearch Report
SchoolSchool of Management (SOM)
DepartmentOther Field of Studies (No Department)
Academic Program/FoSMaster of Business Administration (Executive) in International Business - Management of Technology (VN/BKK))
Chairperson(s)Zee, Rian Beise;
Examination Committee(s)Donyaprueth Krairit;Dimmitt, Nicholas J.;


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