| Author | Nichapa Nirasok |
| Call Number | AIT Thesis no.CM-13-07 |
| Note | A thesis submitted in partial fulfillment of the requirements for the
degree of Master of Engineering in
Construction, Engineering and Infrastructure Management, School of Engineering and Technology |
| Publisher | Asian Institute of Technology |
| Series Statement | Thesis ; no. CM-13-07 |
| Abstract | The Total Quality Management (TQM) aims to increase the external and internal customer
satisfaction. The key aspects of TQM are (1) top management commitment and leadership;
(2) customer management; (3) organizational learning; (4) people management; (5) process
management; (6) continual improvement; (7) quality information management; and (8)
supplier and subcontractor management.
In this study, the qualitative approach is conducted. The applications of TQM in interior
contractor in Thailand were studied. The five qualified interior contractors in Thailand are
chosen to be the case study. The interviews, observations, and documentation were used as
the data collection tools. In data collection and analysis, the key aspects of TQM have been
a guideline.
The practices of each interior contractor are common and different. The common and
unique applications are discuss in Chapter 4. Among the five case studies, the good
practices which could be justified by the qualitative assessment are used to develop the
framework for TQM application in interior contractor in Thailand. Also, the difficulties in
implementing TQM in interior contractors are identified. |
| Year | 2013 |
| Corresponding Series Added Entry | Asian Institute of Technology. Thesis ; no. CM-13-07 |
| Type | Thesis |
| School | School of Engineering and Technology (SET) |
| Department | Department of Civil and Infrastucture Engineering (DCIE) |
| Academic Program/FoS | Construction Engineering and Infrastructure Management (CM) |
| Chairperson(s) | Hadikusumo, Bonaventura H.W.; |
| Examination Committee(s) | Chotchai Charoenngam;Santoso, Djoen San ; |
| Scholarship Donor(s) | Royal Thai Government;Asian Institute of Technology Fellowship; |
| Degree | Thesis (M. Eng.) - Asian Institute of Technology, 2013 |