Factors influencing the adopting of e-government websites from a citizen's perspective | |
| Author | Mohammadi, Mustafa Kamel |
| Call Number | AIT Thesis no.IM-19-01 |
| Subject(s) | Internet in public administration Electronic government information |
| Note | A thesis submitted in partial fulfillment of the requirements for the degree of Master of Science in Information Management, School of Engineering and Technology |
| Publisher | Asian Institute of Technology |
| Series Statement | Thesis ; no. IM-19-01 |
| Abstract | E-government is so called the use of information and communication technology to facilitate the interaction between the government and other stakeholders such as citizens, businesses, and employees. Based on the research by Gartner (research and advisory company) in 2000, four levels of e-government services maturity were determined which are: information, interaction, transaction, and transformation. Websites are the major tools that help citizens to get information, interact, and conduct transactions with government services. A report by the United Nations in 2018 stated that Afghanistan was ranked 145th position in the e-participation index which shows the low level of adoption among the Afghan citizen to online services offered by the government of Afghanistan. The objectives of this research were both to investigate the challenges that people and government face in use and management of governmental websites, and to determine the factors that influence the adoption of governmental websites at three levels (information, interaction, and transaction) of e-government maturity. To accomplish the first objective of this study, interviews were conducted with officials from the Ministry of Communication and Information Technology (MCIT) which focused on understanding the challenges at five major dimensions (organization, skill, policy, economic, and technical aspect). The results demonstrated that most of the challenges exist at the skill, organizational, and policy areas. In contrast, opportunities can be found at technical and economic dimensions. Besides, to understand the demand-side challenges, ten Afghan citizens were interviewed. Lack of user-centric content and design issues were found to be the most important problems with governmental websites. In addition, the result of interviews revealed that the majority of citizens use websites for getting information. Security, reliability, and trust of the banking sector were major concerns of the citizens for conducting online transactions through governmental websites. As a part of the second and third objectives to determine the major factors influencing the adoption of governmental websites from a citizen’s perspective, a conceptual model was developed based on an extensive literature review and expert reviews by academic researchers and IT experts. To validate the model, a survey of 294 Afghan citizens was conducted in four provinces of Afghanistan. The data was then analyzed using SEM (Structured Equation Modeling) technique. The result revealed that websites quality factors (information quality, design quality, accessibility quality, usability quality, and service quality), technology adoption factors (performance expectancy, perceived risk, and social influence), and cultural factors (uncertainty avoidance and masculinity) have major impacts on adoption of e-government websites at three levels of e-government maturity. Public administrators, government officials, policymakers, website administrators, and academic researchers have potential implications from the findings of this research regarding the adoption of governmental websites. |
| Year | 2019 |
| Corresponding Series Added Entry | Asian Institute of Technology. Thesis ; no. IM-19-01 |
| Type | Thesis |
| School | School of Engineering and Technology (SET) |
| Department | Department of Information and Communications Technologies (DICT) |
| Academic Program/FoS | Information Management (IM) |
| Chairperson(s) | Vatcharaporn Esichaikul; |
| Examination Committee(s) | Guha, Sumanta;Matthew N. Dailey; |
| Scholarship Donor(s) | Ministry of Higher Education (MoHE), Afghanistan; |
| Degree | Thesis (M. Eng.) - Asian Institute of Technology, 2019 |