Performance measurement of government e-procurement: an internal stakeholder focus | |
| Author | Suvil Chomchaiya |
| Call Number | AIT Diss no.IM-18-04 |
| Subject(s) | Internet in public administration Information technology--Evaluation |
| Note | A dissertation submitted in partial fulfillment of the requirements for the degree of Doctor of Philosophy in Information Management, School of Engineering and Technology |
| Publisher | Asian Institute of Technology |
| Abstract | Government operations have experienced great pressure to be digitized as an emulation to private sector success. Hence, electronic government procurement, or e-GP, one of eGovernment’s pillars, has globally adopted and evolved to promote wiser government procurement operations. However, the adoption of e-GP must still be accompanied with well-suited e-GP performance measurement initiatives as the upstream for outgoing management and improvement of e-GP performance. Academically, the development and focus of e-GP performance measures and metrics, which mainly focus on financial and monetary aspects, are doubtable due to the focus of public operations, which are not only non-profit oriented, but also necessitate multiple internal stakeholders’ involvement. Therefore, there is more opportunity for the more theoretical basis to promote the more robust e-GP performance measurement method(s). This study aims to consolidate an e-GP performance measurement framework and then use it as a basis to develop an e-GP performance measurement system (e-GP-PMS). There are two major phases in this study: the development of e-GP performance measurement framework, and the development and evaluation of e-GP-PMS. The first part of this study enriches the e-GP performance measurement literature, in which an e-GP performance measurement framework was consolidated with eight performance measures and their 44 corresponding metrics. Such framework was also unique in how each e-GP internal stakeholder (Management, Auditor, Financial Officers, Service Users, and Service Support Staffs) attached a different importance to each of the measures and metric. Moreover, the consolidation was based on three theoretical backgrounds, which included Transaction Economic Theory (Williamson, 1975), New Public Management (NPM) philosophy (Hood, 1991), and Institutional Theory (DiMaggio and Powell, 1983). The above-stated reasons leveraged the literature part of this study by adding the important new academic value in e-GP performance measurement literature. Regarding the second part of this study, e-GP-PMS, which was developed as a web-based application (under three major system development goals), was evaluated with a goalbased approach through participants who were not only involved with this study from the beginning, but also represented all five types of internal stakeholders. e-GP performance measures and metrics included in e-GP-PMS were examined as goal#2 (measurability of e-GP performance measures and metrics). The other two goals include examining “performance data and information handling capability” and “system usefulness and ease of use”. Finally, the evaluation was summarized and indicated that e-GP-PMS was mutually desired by all participants regarding its measures and metrics which are well consolidated. Also, they are practical and adaptable to different rules and regulations (which vary by countries). The extension of this study could include the external stakeholders as an additional focus to promote the more comprehensive e-GP performance measurement framework. |
| Year | 2018 |
| Type | Dissertation |
| School | School of Engineering and Technology (SET) |
| Department | Department of Information and Communications Technologies (DICT) |
| Academic Program/FoS | Information Management (IM) |
| Chairperson(s) | Vatcharaporn Esichaikul; |
| Examination Committee(s) | Voratas Kachitvichyanukul;Janecek, Paul J.;Eric W.T. Ngai; |
| Scholarship Donor(s) | King Mongkut’s University of Technology Thonburi (KMUTT); |
| Degree | Thesis (Ph.D.) - Asian Institute of Technology, 2018 |