Changing expectations of knowledge employees : a challenge for human resource managers : a study of IT industry in Thailand | |
| Author | Yu, Luyao |
| Call Number | AIT RSPR no. SM-03-03 |
| Subject(s) | Employees--Thailand Knowledge workers--Thailand Information technology--Thailand |
| Note | A research study submitted in partial fulfillment of the requirements for the degree of Master of Business Administration, School of Management |
| Publisher | Asian Institute of Technology |
| Series Statement | Research studies project report ; no. SM-03-03 |
| Abstract | The last decade has witnessed the emergence of the knowledge worker, a new kind of employee paid not to create, produce or manage a tangible product or service, but rather to gather, develop, process and apply information. While a growing number of employers covet the contributions of knowledge workers, few know how to monitor and improve their performance. This new class of worker and new way of working is borne of pervasive networks, new computing technologies and socio-economic trends. Taken in aggregate, knowledge workers represent not only a new way of working, but a powerful competitive weapon - or threat - for organizations of all sizes. In order to find out the expectations of the knowledge workers, we used eight dimensions for our analysis: Salary & Incentives (Recognition and Reward), Job security, Work culture (Autonomy at work/Transparency/Creativity/Flexibility), Cooperative seniors and team members/ interpersonal relations at work, Company image, Opp01tunity to go abroad, Career Growth and promotional opportunities and Skill Enhancement. The result shows that interpersonal relations at work is a very important factor that knowledge employees of all gender, age group and education level all rank it as the most important factor when they choose their job. Meanwhile, skill enhancement is also a very important factor and almost all employees chose it as the second most important factor when they choose their job. Career growth and promotion opportunity is also an important factor since knowledge employees in three groups chose it to be among the top three important factors Meanwhile, the result also shows that the correlation between gender and the eight dimensions are the strongest while age has the weakest correlation with the eight dimensions. Therefore, gender is an important factor when we try to understand the expectation of knowledge employees. Educational level is a factor that is closely related to work culture and career growth while not too much related to other dimensions. Therefore, human resource management sections should understand these factors so as to better meet the expectations of knowledge workers and thus keep the competition edge in the information age. |
| Year | 2003 |
| Corresponding Series Added Entry | Asian Institute of Technology. Research studies project report ; no. SM-03-03 |
| Type | Research Study Project Report (RSPR) |
| School | School of Management |
| Department | Other Field of Studies (No Department) |
| Academic Program/FoS | Master of Business Administration (MBA) (Publication code=SM) |
| Chairperson(s) | Paul, Himangshu; |
| Examination Committee(s) | Tang, John C. S.;Sununta Siengthai; |
| Scholarship Donor(s) | The Government of The People's Republic of China; |
| Degree | Research Studies Project Report (M.B.A.) - Asian Institute of Technology, 2003 |