Benefits of emotional intelligence to project management : a case of construction projects in Thailand | |
| Author | Sunindijo, Riza Yosia |
| Call Number | AIT Thesis no.CM-04-30 |
| Subject(s) | Construction industry--Thailand Emotional intelligence--Thailand |
| Note | A thesis submitted in partial fulfillment of the requirements for the degree of Master of Engineering, School of Civil Engineering |
| Publisher | Asian Institute of Technology |
| Series Statement | Thesis ; no. CM-04-30 |
| Abstract | A number of researches have been done in the field of emotional intelligence. Emotional intelligence provides a lot of benefits for individual and organization. In the mean time, study about emotional intelligence in the construction environment is still very rare. Therefore, this study focuses on this area. Mainly, there are three areas of study in this research. First area explores the benefit of emotional intelligence for leadership behavior of project leaders. Next area investigates the effect of emotional intelligence for conflict resolution style of project leaders. The last area concentrates on the impact of emotional intelligence of project leaders to the level of client satisfaction. The result indicated that emotional intelligence affects leadership behavior of project leaders. High emotional intelligence project leaders tend to use more open communication in leading their subordinates. Further finding revealed that emotional intelligence influences conflict resolution style of project leaders. Project leaders with high emotional intelligence have a tendency to use accommodation and collaborative style. This study indicates that emotional intelligence makes project leaders promoting harmony and resolving conflict in win-win situation. It was also discovered that emotional intelligence has an effect on client satisfaction. Clients feel dissatisfied to emotionally intelligent project leaders in term of project manager performance and adequate of authority. This is perhaps because emotionally intelligent project leaders use delegation frequently. Therefore, clients think that the project leaders achieve nothing because subordinates do the job. Further study should explore whether clients of construction industry in Thailand approve the use of delegation style. |
| Year | 2004 |
| Corresponding Series Added Entry | Asian Institute of Technology. Thesis ; no. CM-04-30 |
| Type | Thesis |
| School | School of Civil Engineering |
| Department | Other Field of Studies (No Department) |
| Academic Program/FoS | Construction Engineering and Infrastructure Management (CM) |
| Chairperson(s) | Hadikusumo, Bonaventura H. W.; |
| Examination Committee(s) | Ogunlana, Stephen 0.; Truong Quang;Andi; |
| Scholarship Donor(s) | Petra;Asian Institute of Technology Fellowship; |
| Degree | Thesis (M.Eng.) - Asian Institute of Technology, 2004 |