Herzberg's two-factor theory : a case study of the banking industry in Thailand | |
| Author | O'Brien, Randy |
| Call Number | AIT Thesis no.SM-03-03 |
| Subject(s) | Banks and banking--Employees--Thailand Job satisfaction--Thailand |
| Note | A thesis submitted in partial fulfillment of the requirements for the degree of Master of Business Administration |
| Publisher | Asian Institute of Technology |
| Abstract | This study examines what factors lead to job satisfaction and job dissatisfaction among Thai employees working in the banking sector of Bangkok, Thailand. Using Herzberg's two-factor theory, the research demonstrates how two very different sets of factors define employees' attitudes towards their work. The factors that led to employees experiencing significant job satisfaction were: enjoying the job, relationships with their peers, being successful, relationships with their boss, and the working conditions. The factors that led to employees experiencing extreme dissatisfaction were: being bored, relationships with their peers, relationships with their boss, doing repetitive work, and the working conditions. While at first glance Herzberg's segregation of intrinsic and extrinsic factors may not seem to apply to Thailand, the aggregated results prove the two-factor theory's validity. |
| Year | 2003 |
| Type | Thesis |
| School | School of Management (SOM) |
| Department | Other Field of Studies (No Department) |
| Academic Program/FoS | Master of Business Administration (MBA) (Publication code=SM) |
| Chairperson(s) | Sununta Siengthai |
| Examination Committee(s) | Dimmitt, Nick;Singha Chiamsiri |
| Degree | Thesis (M.B.A.) - Asian Institute of Technology, 2003 |