How can new IT technologies bring more services to the airports passengers? example in Asian airports | |
| Author | Finzi, Mathieu |
| Call Number | AIT RSPR no.SM-04-47 |
| Subject(s) | Airports--Customer services--Asia Airlines--Customer services--Asia |
| Note | A research study submitted in paiiial fulfillment of the requirements for the degree of Master of Business Administration. School of Management |
| Publisher | Asian Institute of Technology |
| Series Statement | Research studies project report ; no. SM-04-47 |
| Abstract | The airport is a step in the long and complex process of travel for a passenger. This step can't be deleted. The new technologies have an important role in the airport process for the different stakeholders. In this research study, the objective is to analyze how the new technologies can bring more services to the passengers. The Asian airports are good examples as their diversity is important. The methodology used in this research consists in analyzing the point of view of the different stakeholders, airport authority, airline company, company specialized in the new technologies services for the airports, passengers. The analysis of the results have shown that new technology services bring more services to the passengers because they allow to respond to clearly formulated passengers needs. Some airports in Asia are leaders in delivering new technologies services that fulfill the passengers needs. What could be interesting for an airport in order to be perceived as a qualitative one is to integrate the benefits of the new technology services to the passengers in a more widen passenger oriented service sh·ateg |
| Year | 2004 |
| Corresponding Series Added Entry | Asian Institute of Technology.|tResearch studies project report ; no. SM-04-47 |
| Type | Research Study Project Report (RSPR) |
| School | School of Management |
| Department | Other Field of Studies (No Department) |
| Academic Program/FoS | Master of Business Administration (MBA) (Publication code=SM) |
| Chairperson(s) | Donyaprueth K.rairit; |
| Examination Committee(s) | Zimmermann, Willi ;Dimmitt, Nicolas J.; |
| Degree | Research Studies Project Report (M. Sc.) - Asian Institute of Technology, 2004 |