A prototype development of a claim management system | |
| Author | Ronnapob Tantavech |
| Call Number | AIT Thesis no. ST-01-25 |
| Subject(s) | Industrial project management Claims |
| Note | A thesis submitted in partial fulfillment of the requirements for the degree of Master of Engineering, School of Engineering and Technology |
| Publisher | Asian Institute of Technology |
| Abstract | Dispute and claims occur frequently in the construction process. The resulting claim preparation and administration wastefully consume important resources such as time, cost and especially project-personnel expertise. Many contract disputes could be avoided if the disputing parties took fast action with better decision and were administratively inf01med. As a result, to fulfil this perspective, a prototype of claim management was developed to breakthrough those obstructions in the favor of an assisting agent, Information Technology. The objective of the system is to guide and advise inexperienced project personnel to deal with construction claims in the administrative manner. The system described in this study is called Claim Management System. There are two major parts of this system, administration system and documentation system. First, the administration system provides guideline for identifying causation, types of documents needed to support each type of claims, guiding procedure to deal with claim administration, checklist for resulted damages as well as critical information for generating claim proposal. Secondly, the documentation system allows project personnel to store and access claim back-up documents such as daily report, progress report, cost report, correspondence, minutes of meeting, request for information, change order and log. |
| Year | 2001 |
| Type | Thesis |
| School | School of Engineering and Technology (SET) |
| Department | Department of Civil and Infrastucture Engineering (DCIE) |
| Academic Program/FoS | Structural Engineering (STE) /Former Name = Structural Engineering and Construction (ST) |
| Chairperson(s) | Chotchai Charoenngam; |
| Examination Committee(s) | Ogunlana, Stephen Olu ;Batanov, Dentcho N; |
| Scholarship Donor(s) | Asian Institute of Technology (Partial Scholarship) |
| Degree | Thesis (M.Eng.) - Asian Institute of Technology, 2001 |