Telecommunications fraud : a case study of TOT Corp. wire-line high usage fraud detection | |
| Author | Benjaporn Chatsirilerd |
| Call Number | AIT RSPR no.SM-05-41 |
| Subject(s) | Fraud--Thailand Telecommunication--Security measures--Thailand 4 TOT Corporation Public Company Limited |
| Note | A research study submitted in partial fulfillment of the requirement for the degree of Master of Business Administration, School of Management |
| Publisher | Asian Institute of Technology |
| Series Statement | Research studies project report ; no. SM-05-41 |
| Abstract | Telecommunications fraud has been identified as the single biggest cause of revenue loss for Telcos. However, there is limited empirical research on the Telecommunication Fraud Management. Many telecommunications providers choose not to report fraud for fear of undermining consumer confidence for the security of their own services. One way to resolve the issues is to implement a reliable Fraud Management System (FMS). The FMS help identifying fraudulent from the customers by applying appropriated Fraud detection thresholds. Fraud detection threshold setting is very complicated and delicates process as it is sensitive to customer service quality. Therefore, if the thresholds are generalized with minimum losses in their meaning, they become precise drivers for conducting effective and efficient targeted thresholds. As TOT Corp has just implemented the FMS, which is one of its customer service modules. The main purpose of the research is to highlight high usage fraud detection model to find the proper thresholds for Fraud detection. This helps in protecting future revenue loss; reduce disputes and also enhance service quality. For this reason, primary Call Detail Records (CDRs) from one exchange was drawn and analyzed by using SPSS as a statistical tool. The models have been generated related to five customer segments: Residential, Business, TOT, Government and State Enterprise. These models are formulated based on mean values of individual A-number usages. The research study have led to some recommendations concerned with case study's Fraud management areas. It is hoped that the findings could be useful in applying for TOT's other thresholds setting, both for the current and future services. |
| Year | 2005 |
| Corresponding Series Added Entry | Asian Institute of Technology. Research studies project report ; no. SM-05-41 |
| Type | Research Study Project Report (RSPR) |
| School | School of Management |
| Department | Other Field of Studies (No Department) |
| Academic Program/FoS | Master of Business Administration (MBA) (Publication code=SM) |
| Chairperson(s) | Donyaprueth Krairit; |
| Examination Committee(s) | Tang, John C. S.;Singha Chiamsiri; |
| Scholarship Donor(s) | TOT Corporation Public Company Limited; |
| Degree | Research Studies Project Report (M.B.A.) - Asian Institute of Technology, 2005 |