Assessment of contracted waste collection services : case study in Siem Reap town, Cambodia | |
| Author | Spoann Vin |
| Call Number | AIT Thesis no.UE-05-05 |
| Subject(s) | Refuse and refuse disposal--Contracting out--Cambodia Refuse collection--Cambodia |
| Note | A thesis submitted in partial fulfillment of the requirements for the degree of Master of Science, School of Environment, Resources and Development |
| Publisher | Asian Institute of Technology |
| Abstract | Private sector participation in municipal services has witnessed increased interest in recent years primarily to reform the weak performance of public sector, reduce cost, improve efficiency, and ensure environmental protection. In Siem Reap town, MICC (a private company) has been contracted by the Siem Reap District Authority (SRDA) for providing the waste collection service (supply-side) to Siem Reap town. The provision of service provider is not efficiently performed according to terms and specifications in the contractual agreement while the regulation provision is not enforced by SRDA as required. This study describes and assesses the factors determining the performance of contracted waste collection service and also analyses residents' behavior (demand-side) in terms of participation and cooperation. The results of household survey, both with/without collection services, and interview of key informants are analyzed by qualitative and quantitative methods. The results of this study are important to pertain and deal with the performance of supplyside. Then, the demand-side is also considerably investigated. The results show that the collection service provided in selected areas based on the beneficiary pay principle, HHs without service are left with practices in waste disposal that are not environmental friendly. Socio-economic factors and willingness to participate/pay are related to the reliability of the service and the charge for it. The low quality and low service level are caused by a lack of performance control and capability to enforce regulation. Unclear delineation of responsibilities and obligations among relevant organizations often result in poor management. The lack of cooperation and coordination between responsible institutions and service users lead to low willingness to participate or manage in waste service. The users' willingness to pay (WTP) is somewhat better comparing with actual payment of fee charge. However, the households' WTP relates to their preferences. The analysis of responses of WTP by HH characteristics denotes that the HHs with better education are inclined to pay more. WTP also increases with income. The service-recipients are willing to pay more than non-service recipients. Overall, the evidence thus suggests measures and actions for improving the waste services. The service provider should provide and expand the collection service to un-serviced areas. Strengthening collection capacity will increase service level, quality of service, reliability and productivity. An awareness campaign program on SWM is still necessary to raise the willingness to participate/pay to meet the level of willingness to charge, which can be denoted as the level of cost-effective service. |
| Year | 2005 |
| Type | Thesis |
| School | School of Environment, Resources, and Development (SERD) |
| Department | Department of Development and Sustainability (DDS) |
| Academic Program/FoS | Urban Environmental and Management (UE) |
| Chairperson(s) | Vilas Nitivattananon;Amin, A.T.M. Nurul |
| Examination Committee(s) | Thammarat Koottatep |
| Scholarship Donor(s) | Waste-Econ Program, Canada |
| Degree | Thesis (M.Sc.) - Asian Institute of Technology, 2005 |