Knowledge management : a case study on Siemens Business Services, Thailand | |
| Author | Shrestha, Abhishek |
| Call Number | AIT RSPR no.SM-06-38 |
| Subject(s) | Siemens Business Services, Thailand Knowledge management--Thailand |
| Note | A research study submitted in partial fulfillment of the requirements for the degree of Master of Business Administration, School of Management |
| Publisher | Asian Institute of Technology |
| Series Statement | Research studies project report ; no. SM-06-38 |
| Abstract | Human capital is the main asset of many companies, whose knowledge has to be preserved and leveraged from individual to the company level, allowing continual learning and improvement. Knowledge management has various components and aspects such as socio-cultural, organizational, and technological. In this paper we address the technological & cultural aspect; more precisely we survey available software systems that support different knowledge management activities in SBS. Companies arc discovering that a Knowledge Management System (KMS) has grown from a "nice to have" concept, to a "must have" asset in customer facing departments. Providing immediate answers to customers requires easy access to the important product and business knowledge of an organization. KMS makes that possible. From help desk through marketing and sales, organizations are learning the true value of aggregating and providing access to collective business memory |
| Year | 2006 |
| Corresponding Series Added Entry | Asian Institute of Technology. Research studies project report ; no. SM-06-38 |
| Type | Research Study Project Report (RSPR) |
| School | School of Management |
| Department | Other Field of Studies (No Department) |
| Academic Program/FoS | Master of Business Administration (MBA) (Publication code=SM) |
| Chairperson(s) | Igel, Barbara; |
| Examination Committee(s) | Sununta Siengthai;Donyaprneth Krairit; |
| Scholarship Donor(s) | AIT Fellowship; |
| Degree | Research Studies Project Report (M.B.A.) - Asian Institute of Technology, 2006 |