Development of one stop service system for education media and technology services based on user experience design and AGILE method | |
| Author | Jaemjan Sriarunrasmee |
| Call Number | AIT RSPR no.ICT-19-08 |
| Subject(s) | Service learning Agile software development User interfaces (Computer systems)--Design |
| Note | A research submitted in partial fulfillment of the requirements for the degree of Master of f Science in Information and Communication Technologies, School of Engineering and Technology |
| Publisher | Asian Institute of Technology |
| Series Statement | Research studies project report ; no. ICT-19-08 |
| Abstract | This research aimed to design and develop a one stop service system for Educational Media and Technology Services based on User Experience Design and Agile method. The research also covered evaluation of efficiency and usability of the developed system. The evaluation criteria of this study were usability and the effectiveness of the developed system. The expected outcomes were 1) to reduce the documents in the CEMT office 2) to reduce the time of users when contacting CEMT service and 3) to reduce helpdesk operating process. The samples of this research experiment were the staffs who work in production and service division in Center of Media and Educational Technology (CEMT) at Srinakharinwirot University, Bangkok. There were total of 13 staffs working at CEMT providing services to 32 regular clients comprise of 15 faculty’s staff, 5 lecturers, and 12 undergrad students. Data were collected by SUS questionnaire, empirical documents, and implemented system’s logs. The first objective of this research was to develop the system by integrating UX design and Agile Method. The result was the system at was developed with the integrated processes, which could be presented in the format of UX:Agile as follows: 1) understand, research: sprint planning, 2) sketch: design, 3) design: develop, 4) implement: test, and 5) evaluation: review. The second objective was to evaluate the efficiency of the developed system. The result was found that the system helped reduce the documents that had been used for service request by 100%. In regards to reduction of time the clients needed when contacting CEMT service, from the time they make requests until they are informed that the requests have been accepted in each service, the developed system help reduce the time from 2,112 minutes to 7 minutes, indicating the efficiency of time reduction by 99.66%. The system also reduced the helpdesk operating process from 12 steps to 6 steps. The third objective was to study the system usability. The research found that the SUS score was 72.03 based on CEMT staffs’ opinion, and 72.18 from SWU’s clients, which indicated that the developed system was good and that the users accepted to use this developed system. |
| Year | 2019 |
| Corresponding Series Added Entry | Asian Institute of Technology. Research studies project report ; no. ICT-19-08 |
| Type | Research Study Project Report (RSPR) |
| School | School of Engineering and Technology (SET) |
| Department | Department of Information and Communications Technologies (DICT) |
| Academic Program/FoS | Information and Communication Technology (ICT) |
| Chairperson(s) | Chutiporn Anutariya; |
| Examination Committee(s) | Teerapat Sanguankotchakorn;Attaphongse Taparugssanagorn; |
| Scholarship Donor(s) | Royal Thai Government; |
| Degree | Research Studies Project Report (M. Sc.) - Asian Institute of Technology, 2019 |