| Author | Reddy, Kurapati Tejaswini |
| Note | A Research Study Submitted in Partial Fulfillment of the Requirements for the
Degree of Master of Engineering in Information Management |
| Publisher | Asian Institute of Technology |
| Abstract | The main motto of this research study is to make a comparative study between mobile
applications and chatbot applications using academic libraries as a case study. Twenty
students from AIT participated in this comparative study who fall in the range of
twenty-two to thirty-five years of old. Effectiveness, Efficiency and User satisfaction
were the metrics to compare usability of chatbot and mobile application. The COCOMO
model was used to measure cost and time of development for both the applications. All
the users participating in the comparative study were given mobile applications and
chatbot which were developed for the academic library. Users used both the systems
before answering questions and participating in the survey. System Usability Score
(SUS) questionnaire is used for measuring user satisfaction. After analyzing the results,
we can say that, cost and time taken to develop a chatbot are less than that of a mobile
application. Both mobile applications and chatbots have the same effectiveness.
Whereas chatbot took less time to complete tasks than mobile applications. Users also
felt satisfied using chatbot. |
| Year | 2020 |
| Type | Research Study Project Report (RSPR) |
| School | School of Engineering and Technology (SET) |
| Department | Department of Information and Communications Technologies (DICT) |
| Academic Program/FoS | Information Management (IM) |
| Chairperson(s) | Chutiporn Anutariya; |
| Examination Committee(s) | Vatcharaporn Esichaikul ;Pongtawat Chippimolchai; |
| Scholarship Donor(s) | AIT fellowship; |