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Effect of socio-economic characteristics on the perception of service quality of three-wheelers in Gampaha, Sri Lanka | |
Author | Rajapaksha, Rajapaksha A.U.D. |
Call Number | AIT Caps. Proj. no.CIE-15-39 |
Subject(s) | Automobiles, Three wheel--Social aspects |
Note | A capstone project report submitted in partial fulfillment of the requirements for the degree of Bachelor of Science in Engineering in Civil Infrastructure Engineering,School of Engineering and Technology |
Publisher | Asian Institute of Technology |
Series Statement | Caps. Proj. ; no. CIE-15-39 |
Abstract | Three-wheeler service is one of the main and popular paratransit services in Sri Lanka. There are three wheeler taxi service comprised of about 350,000 vehicles and this is unregulated in the industry. This service have not fixed schedule and the fare depends with the travel distance of the customer and it is unregulated. Also, this is the main cause to make accidents and traffic congestions in urban areas. As well as, this is time saving vehicle and this has door-to-door service. Likewise this service has high availability in Sri Lanka. This research paper aims to investigate the effect of socio-economic characteristics on the perception of three-wheel quality in Gampaha district, Sri Lanka by doing survey questionnaire in two urban and two sub-urban cities. The data shows that both urban and sub-urban people are not satisfied with affordability of the fare and regulation of the fare. And besides, both of them think that the most important quality attributes of this mode is affordability, regulation of the fare and safety of the service. The people who are in urban areas, educated, high income, seldom users and who havent own vehicle were found the most consider about the driver behaviors, safety and security of the service. Also, elders and married people are not satisfied with affordability and regulation of the fare. And also, the sub-urban people are not satisfied with the availability of service at night. Furthermore, it is concluded that this want some programs and policies to develop this service mode. |
Year | 2015 |
Corresponding Series Added Entry | Asian Institute of Technology. Caps. Proj. ; no. CIE-15-39 |
Type | Capstone Project |
School | School of Engineering and Technology (SET) |
Department | Department of Civil and Infrastucture Engineering (DCIE) |
Academic Program/FoS | Civil and Infrastructure Engineering (CIE) |
Chairperson(s) | Santoso, Djoen San; |
Examination Committee(s) | Kunnawee Kanitpong; |
Degree | Capstone Project (B.Sc.)-Asian Institute of Technology, 2015 |