1 AIT Asian Institute of Technology

Effect of socio-economic characteristics on the perception of service quality of three-wheelers in Gampaha, Sri Lanka

AuthorRajapaksha, Rajapaksha A.U.D.
Call NumberAIT Caps. Proj. no.CIE-15-39
Subject(s)Automobiles, Three wheel--Social aspects

NoteA capstone project report submitted in partial fulfillment of the requirements for the degree of Bachelor of Science in Engineering in Civil Infrastructure Engineering,School of Engineering and Technology
PublisherAsian Institute of Technology
Series StatementCaps. Proj. ; no. CIE-15-39
AbstractThree-wheeler service is one of the main and popular paratransit services in Sri Lanka. There are three wheeler taxi service comprised of about 350,000 vehicles and this is unregulated in the industry. This service have not fixed schedule and the fare depends with the travel distance of the customer and it is unregulated. Also, this is the main cause to make accidents and traffic congestions in urban areas. As well as, this is time saving vehicle and this has door-to-door service. Likewise this service has high availability in Sri Lanka. This research paper aims to investigate the effect of socio-economic characteristics on the perception of three-wheel quality in Gampaha district, Sri Lanka by doing survey questionnaire in two urban and two sub-urban cities. The data shows that both urban and sub-urban people are not satisfied with affordability of the fare and regulation of the fare. And besides, both of them think that the most important quality attributes of this mode is affordability, regulation of the fare and safety of the service. The people who are in urban areas, educated, high income, seldom users and who havent own vehicle were found the most consider about the driver behaviors, safety and security of the service. Also, elders and married people are not satisfied with affordability and regulation of the fare. And also, the sub-urban people are not satisfied with the availability of service at night. Furthermore, it is concluded that this want some programs and policies to develop this service mode.
Year2015
Corresponding Series Added EntryAsian Institute of Technology. Caps. Proj. ; no. CIE-15-39
TypeCapstone Project
SchoolSchool of Engineering and Technology (SET)
DepartmentDepartment of Civil and Infrastucture Engineering (DCIE)
Academic Program/FoSCivil and Infrastructure Engineering (CIE)
Chairperson(s)Santoso, Djoen San;
Examination Committee(s)Kunnawee Kanitpong;
DegreeCapstone Project (B.Sc.)-Asian Institute of Technology, 2015


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