Application of quality improvement tools in the supply chain system : a case study | |
| Author | Thein Htike Oo |
| Call Number | AIT Thesis no.ISE-99-25 |
| Subject(s) | Consumer satisfaction Total quality management |
| Note | A thesis submitted in partial fulfillment of the requirements for the degree of Master of Engineering, School of Advanced Technologies |
| Publisher | Asian Institute of Technology |
| Series Statement | Thesis ; no. ISE-99-25 |
| Abstract | In the global market system, there is high competition in every field of business. One thing, which becomes very obvious and always will be true logicall y, is that business with the highest number of satisfied customers get success. So, customer satisfaction plays a vital role in the success of the company. In this case study, a supply chain conceptual model has been developed with the combinations of the areas, which affect the customer requirements. The study used the ·appropriate quality improvement tools and techniques such as Vendor Performance Index (VPI), Analytic Hierarchy Process (AHP), Quality Function Deployment (QFD) and Deming's Prize Criteria (DPC) to get improvements in those areas, in order to meet or exceed customer requirements and finally, achieve customer satisfaction. The purposes of applying those tools and techniques are: VPI for the evaluation of the supplier performance, AHP for selection of the best distributor, QFD for the transformation of customer requirements to the management responsibilities ~hrough branch requirements and DPC for measuring the company's readiness for the Total Quality Management (TQM) practice, respectively. The ultimate objective is to get total customer satisfaction. |
| Year | 1999 |
| Corresponding Series Added Entry | Asian Institute of Technology.|tThesis ;|vno. ISE-99-25 |
| Type | Thesis |
| School | School of Advanced Technologies (SAT) |
| Department | Department of Industrial Systems Engineering (DISE) |
| Academic Program/FoS | Industrial Systems Engineering (ISE) |
| Chairperson(s) | Hasin, M.A.A.; |
| Examination Committee(s) | Bohez, Erik.L.J.;Nagarur, N.N.; |
| Scholarship Donor(s) | H.M. King of Thailand.; |
| Degree | Thesis (M.Eng.) - Asian Institute of Technology |