A reengineering approach applied to the service industry : a case study of a telecommunication company | |
| Author | Chua, Consolacion Teneza |
| Call Number | AIT Thesis no.ISE-99-44 |
| Subject(s) | Reengineering (Management) Telecommunication |
| Note | A thesis submitted in partial fulfillment of the requirements for the degree of Master of Science, School of Advanced Technologies |
| Publisher | Asian Institute of Technology |
| Series Statement | Thesis ; no. ISE-99-44 |
| Abstract | For several years, firms have faced unprecedented change: global and local competitiveness, political realignments and the rapid advance of information technology. Against this horizon, the concept of Business Process Reengineering (BPR) quickly caught the attention and imagination of members of top management of various companies. Bayan Telecommunication, a new member of the telecommunication industry in the Philippines, would like to explore the application of reengineering to one of its major business processes - the Credit and Collection Process - through this thesis study. The possible applicability of BPR to the company is explored through analysis of the central issues of the concept, the emerging experience of organizations who have outfitted it and implementation of a discussed methodology. This methodology is consists of a "central thread" and supporting elements. A systematic design approach was considered in the redesign procedure rather than the clean sheet approach. Emphasis was given on the detailed redesigned processes, policies, systems and organizational structure of Credit and Collection. Implementation strategy, activities and resource requirements were stated for recommendation together with some considered successful factors. |
| Year | 1999 |
| Corresponding Series Added Entry | Asian Institute of Technology. Thesis ; no. ISE-99-44 |
| Type | Thesis |
| School | School of Advanced Technologies (SAT) |
| Department | Department of Industrial Systems Engineering (DISE) |
| Academic Program/FoS | Industrial Systems Engineering (ISE) |
| Chairperson(s) | Hasin, A.A.; |
| Examination Committee(s) | Bohez, Erik L.J.;Khang, Do Ba; |
| Scholarship Donor(s) | The Royal Netherlands Government.; |
| Degree | Thesis (M.Sc.) - Asian Institute of Technology |