| Author | Mohan, Murugian |
| Call Number | AIT Thesis no.IP-98-05 |
| Subject(s) | Sewage--Purification--Malaysia
|
| Note | A thesis submitted in partial fulfillment of the requirements for the degree of Master of Engineering, School of Civil Engineering |
| Publisher | Asian Institute of Technology |
| Series Statement | Thesis ; no. IP-98-05 |
| Abstract | The issue of quality and reliability of infrastructure services is frequently being raised and discussed. The major requirement of providing a quality service especially from utility sectors, like sewerage management, is very critical and crncial for organizational success. Prudent and seemly allocation of investment is required to provide a sustainable quality service. The policy of increasing the service capacity through new infrastructure, adopted by the organizations has only brought about lindesirable results. The main problem is that the organization fail to recognize the importance of maintaining a quality service capacity for a quality service delivery. Inappropriate investment coupled with inadequate maintenance and inefficient operation of existing facilities have caused service quality to decline. This problem is witnessed in the wastewater management organization in Malaysia. Unfortunately, the current investment policy practice forced the organization to face the problems of declined service quality, deteriorating public confidence and shrinkage of revenue. The problem was addressed by employing system dynamics approach which provides the opportunity to observe the dynamic interactions of abstract variables; mainly, service quality, public confidence, investment capacity, external assistance dependency and willingness to pay. A system dynamic model replicating the service delivery system of the wastewater management organization was developed and simulated with various experimental policies. After simulations of five experimental policies, the recommended policy stresses relatively greater investment focus more on refurbishment of existing facilities than on new facilities to increase the desired service capacity, compared to the current policy. The increment of service capacity complemented with sufficient O&M capacity, induced by appropriate investment focus, enhances the ability of the organization to maintain quality service capacity ensuing a sustainable quality service delivery. |
| Year | 1998 |
| Corresponding Series Added Entry | Asian Institute of Technology. Thesis ; no. IP-98-05 |
| Type | Thesis |
| School | School of Civil Engineering |
| Department | Department of Civil and Infrastucture Engineering (DCIE) |
| Academic Program/FoS | Infrastructure Planning and Management (IP) |
| Chairperson(s) | Chotchai Charoenngam; |
| Examination Committee(s) | Ogunlana, Stephen Olu ;Tawatchai Tingsanchali; |
| Scholarship Donor(s) | Partial Scholarship (Lee Foundation of Malaysia); |
| Degree | Thesis (M.Eng.) - Asian Institute of Technology, 1998 |