Improving technology components in Royal Nepal Airlines Corporations's Ground Service Department | |
| Author | Ranjit, Suresh Babu |
| Call Number | AIT RSPR no. SM-98-53 |
| Subject(s) | Airlines--Nepal--Management Royal Nepal Airlines Corporation |
| Note | A research study submitted in partial fulfillment of the requirements for the degree of Master of Business Administration, School of Management |
| Publisher | Asian Institute of Technology |
| Abstract | The study focuses on analyzing the complaints of the customers of the Royal Nepal Airlines Corporation's (RNAC) Ground Service Department from the technology component perspective. The house of quality is developed to analyze the impact of improving operating characteristics. In addition, the components of technology which are most effective are identified so that they can be improved to enhance satisfaction of the customers |
| Year | 1998 |
| Type | Research Study Project Report (RSPR) |
| School | School of Management |
| Department | Other Field of Studies (No Department) |
| Academic Program/FoS | Master of Business Administration (MBA) (Publication code=SM) |
| Chairperson(s) | Speece, Mark; |
| Examination Committee(s) | Paul, H. ;Kim Sang-Hoon; |
| Scholarship Donor(s) | Government of Germany (DAAD); |
| Degree | Research Studies Project Report (M.B.A.) - Asian Institute of Technology, 1998 |