| Author | Habib, Shaikh Ehsanul |
| Call Number | AIT RSPR no.SM-98-82 |
| Subject(s) | Airplanes--Bangladesh--Maintenance and repair
|
| Note | A research study submitted in partial fulfillment of the requirements for the degree of Master of Business Administration. School of Management |
| Publisher | Asian Institute of Technology |
| Series Statement | Research studies project report ; no. SM-98-82 |
| Abstract | Maintenance is a supportive activities and usually been less cared comparatively than main
stream works of a company while in airline industries it is critically important to concern even
more than other sections of airline companies. It is because of it's specialty in respect of its
requirements of sophisticated people, sophisticated equipment and sophisticate management
technique and involvement of lion share of budget to set up and large proportion of
operational cost to keep the fleet airborne.
This research studies is concerned about the Strategic Quality Policy of management
technique of aircraft maintenance engineering. It dissected the Biman quality activities and
shorted out the pitfalls and gaps in prevailing system to find the weakness and opportunity it
is living with. Afterwards the author formulated a Strategic Quality Policy for Biman aircraft
maintenance management through a quality frame work prepared in consideration with JAR -
145, CAR '84 and ISO 9002 & ISO 10013 to develop quality manual.
While doing this research, the author observed that Quality people, Quality equipment and
Quality management are to be the additive factors to formulate Quality Policy while Quality
input, Quality process and Quality output are to be the multiplicative factors to have Total
Quality scheme. Furthermore the Quality Policy and Total Quality scheme has a synergy
effect which suppose to lead to compose the Quality Statement for the company.
The maintenance is the cost center and the pivotal issue to be considered for the smooth and
desired operation of the fleet of any airline industries where a definite policy of quality is
mandatory to ensure sustainability in this fierce competitive age. The quality statement and
the whole policy for each system conversant every one towards a definite vision and objective
for each phase of works to minimize doubt and system losses and to optimize resources and
efforts.
The total documentation for maintenance management is also divided in three parts one is
Quality Policy Manual (QPM) to define 'WHAT' will be done, then Technical Procedure
Manual (TPM) to define 'WHO', 'WHEN' and 'WHERE' to do and last but not the least is
Instruction Manual (IM) to define 'HOW' to do. This research works is concentrated to
prepare quality policy manual at strategic level and is consists of three sections, one 1s
management issues, secorld one is quality systems and the third one is appendix.
This manual needs continuous review to keep the process on line towards the objectives and
to keep it abreast with the demand of continuous changes of world business environment in
respect of changes of technology specially the information management, changes of level of
satisfaction, changes of culture, the financial turbulence and all other uncertainty. |
| Year | 1998 |
| Corresponding Series Added Entry | Asian Institute of Technology. Research studies project report ; no. SM-98-82 |
| Type | Research Study Project Report (RSPR) |
| School | School of Management (SOM) |
| Department | Other Field of Studies (No Department) |
| Academic Program/FoS | Master of Business Administration (MBA) (Publication code=SM) |
| Chairperson(s) | Paul, H. |
| Examination Committee(s) | Do Ba Khang;Nagarur, N. N. |
| Scholarship Donor(s) | Government of Norway |
| Degree | Research Studies Project Report (M. Sc.) - Asian Institute of Technology, 1998 |