User satisfaction towards service quality of public bus transportation in Kandy District, Sri Lanka | |
| Author | Wattegedara, Udara Krishan |
| Call Number | AIT Caps. Proj. no.CIE-16-54 |
| Subject(s) | Local transit--Sri Lanka--Kandy District Local transit--Statistics Customer services--Quality control |
| Note | A capstone project report submitted in partial fulfillment of the requirements for the degree of Bachelor of Science in Engineering Civil And Infrastructure Engineering, School of Engineering and Technology |
| Publisher | Asian Institute of Technology |
| Series Statement | Caps. Proj. ; no. CIE-16-54 |
| Abstract | Increasing of travel demand and peoples desire of using their own vehicles are causing to a rapid motorization of many countries around the world. Higher percentage of people around the world tends to be trusting on private motor vehicles. But increasing of private motor vehicles caused to growing of traffic jam and longer travels times. Considering solutions for sustainable transportation, public transportation is a part of solution. Therefore, it is very important to improve public transportation to attract more people. However, service quali- ties of public transportation should be satisfactory to achieve the expected requirements of the passengers. Therefore, the purpose of this research is to study about the service quality and critical attributes of public transportation by conducting a survey among public bus users. |
| Year | 2016 |
| Corresponding Series Added Entry | Asian Institute of Technology. Caps. Proj. ; no. CIE-16-54 |
| Type | Capstone Project |
| School | School of Engineering and Technology (SET) |
| Department | Department of Civil and Infrastucture Engineering (DCIE) |
| Academic Program/FoS | Civil and Infrastructure Engineering (CIE) |
| Chairperson(s) | Auckpath Sawangsuriya; |
| Examination Committee(s) | Surachet Pravinvongvuth;Kunnawee Kanitpong; |
| Degree | Capstone Project (B.Sc.)-Asian Institute of Technology, 2016 |