| Author | Nopporn Latthitham |
| Call Number | AIT Thesis no. ISE-97-24 |
| Subject(s) | Total quality management
|
| Note | A thesis submitted in partial fulfillment of the requirements for the degree of Master of Engineering, School of Advanced Technologies |
| Publisher | Asian Institute of Technology |
| Series Statement | Thesis ; no. ISE-97-24 |
| Abstract | Competition in the world market has increased rapidly and continuously, causing
companies to adapt their management and strategies in order to survive. Total Quality
Management is one choice which has been accepted globally because it can play a key
role. Though its main purpose is to make sustainable profit for the organization, the styles
of implementation differ among companies for many reasons such as business
characteristics, organizational culture and nationality. Consequently, the assessment of
TQM practice is not identical either. Japanese TQM (called CWQC or TQC) is the one
which has been widely implemented in many companies in Thailand. But there are no
any national criteria or awards to identify or measure the practice. However, the
flexibility of the Japanese quality award - Deming Prize - makes it available for
companies outside Japan to apply. This study is an effort to adapt the Deming Prize
criteria to perform an assessment in a Japanese venture company as a self-assessment
case. The framework includes nine elements - Policy, Organization, Human resource
development, Quality assurance activities, Daily management and improvement
activities, Standardization, Information and data, Effects and Future planning. It is firstly
developed, then check points following the criteria are established. An approach using
scoring procedure for assessing quality management is applied. Three sets of
questionnaire for three different groups of people - senior executives, employees and
customers - are created based on the framework.
The surveys were conducted according to the types of questionnaire. Two senior
executives, one hundred and forty four employees, and twenty six customers gave the
responses. Weights of the elements were estimated by the Analytical Hierarchy Process
(AHP) with the relative importance scores given by a senior executive. The quality
management practice in the elements are estimated from their average values. The
calculations also include the Principal Component Analysis for satisfaction values.
Finally, the practices are analyzed and discussed element by element. The analysis
includes the comparisons of employees' level and department practices tlu·ough the
Analysis of Variance (ANOVA).
The results show that, the company's overall practice is at a high level of success by a
80.3% normalized score, and indicate some practice differences in both employees' level
and departments. The assessment can also identify strengths and weaknesses of the
company's practice in the elements, thereby providing useful information for the
company to make fu1ther improvement toward excellence. |
| Year | 1997 |
| Corresponding Series Added Entry | Asian Institute of Technology, Thesis ; no. ISE-97-24 |
| Type | Thesis |
| School | School of Advanced Technologies (SAT) |
| Department | Other Field of Studies (No Department) |
| Academic Program/FoS | Industrial Systems Engineering (ISE) |
| Chairperson(s) | Nagarur, Nagendra N.; |
| Examination Committee(s) | Pandey, P.C.;Paul, Himangshu |
| Scholarship Donor(s) | The Siam Cement Public Co., Ltd.; |
| Degree | Thesis (M.Eng.) - Asian Institute of Technology, 1997 |