| Author | Syed, Ahsan |
| Call Number | AIT RSPR no. SM-96-91 |
| Subject(s) | Telecommunication--Pakistan
|
| Note | A Research study submitted in fulfillment of the requirements for the degree of Masters of Business Administration. |
| Publisher | Asian Institute of Technology |
| Series Statement | Research studies project report ; no. SM-96-91 |
| Abstract | The objective of this research are to overview at the reasons of the decreasing service quality of the services that are provided by the PTCL. The research also discusses the phases that the company has passed and the changes that have occurred especially in the services that were offered to the customers. The research focuses on the Marketing Department of the company and the discusses the reasons of the company not being a service oriented. It also gives the results of the survey that was conducted by the consultants of the World Bank in order to know the opinions of the subscriber of the telephone about the company. The research study also discusses the main reasons within the organization, PTCL which does not allow it to operate as desired, and the role that the government has been playing since the inception of the department by influencing and creating an overall bureaucratic atmosphere in the company. |
| Year | 1996 |
| Corresponding Series Added Entry | Asian Institute of Technology. Research studies project report ; no. SM-96-91 |
| Type | Research Study Project Report (RSPR) |
| School | School of Management (SOM) |
| Department | Other Field of Studies (No Department) |
| Academic Program/FoS | Master of Business Administration (MBA) (Publication code=SM) |
| Chairperson(s) | Johri, Lalit M. |
| Examination Committee(s) | Quang, Traoung;Swierczek, Fredrick W. |
| Degree | Research Studies Project Report (M.B.A.) - Asian Institute of Technology, 1996 |