1 AIT Asian Institute of Technology

An investigation of consumers' and managers'attitudes towards advertising in Vietnam

AuthorTo Ngoc Huong
Call NumberAIT RSPR no. SM-96-61
Subject(s)Advertising--Vietnam
NoteA research submitted in partial fulfillment for the requirement for the degree of Master of Business Administration, School of Management
PublisherAsian Institute of Technology
AbstractAdvertising has grown very rapidly since the first commercial appeared in Vietnam in 1987. However, industry expansion has far gone faster than the ability of many Vietnamese managers to absorb modern ideas about advertising. Many Vietnamese consumers are also becoming fairly sophisticated about advertising and have different perceptions toward local and foreign advertising. This study considers the background of Vietnam's advertising industry, then examines attitudes toward advertising among a sample of Vietnamese consumers, and compares their views with a small sample of managers. Without exception, Vietnamese consumers and managers reacted favorably to statements about advertising that are related to the broad-based economic and business practice aspects of advertising. Issues related to advertising's effects on economic development, its use as a business tool, its effect on competition and whether it helps consumers make better decisions were generally agreed by all respondents. They also did not see many negative impacts of advertising. There are some divergence between consumers and managers when evaluating advertisements for local brands and international brands. In general, though both samples gave local advertising much poorer evaluation relative to the international, some differences between them in considering each attribute existed. Consumers liked music and humor appeal in an advertisement and did not accept longer television commercials. They wanted to know point of sale and seemed indifferent to slogans in ads. Sometimes, managers working for local companies, sometimes, those working for multinational companies, were somewhat out of touch with these views. In choosing important advertising criteria, beside product information and presentation skill, consumers were impressed by clear message and technical information. Meanwhile, local managers seemed busy thinking of slogan to make their ads memorable in consumers' mind rather than thinking of the way to present ads. The key issue is that managers working for multinational companies are thinking of international standards in advertising. They will certainly play an important role in upgrading the Vietnamese advertising industry.
Year1996
TypeResearch Study Project Report (RSPR)
SchoolSchool of Management (SOM)
DepartmentOther Field of Studies (No Department)
Academic Program/FoSMaster of Business Administration (MBA) (Publication code=SM)
Chairperson(s)Speece, Mark W.
Examination Committee(s)Hertzberg, Ellen ;Do, Ba Khang
Scholarship Donor(s)Government of Switzerland
DegreeResearch Studies Project Report (M.B.A.) - Asian Institute of Technology, 1996


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