1 AIT Asian Institute of Technology

Strategic marketing planning in life insurance industry : a case study of Chinese Postal Service in Taiwan

AuthorShiao, Jaw-jou
Call NumberAIT RSPR no. SM-95-17
Subject(s)Marketing--Taiwan--Management
NoteA research report submitted to the School of Management m partial fulfillment of the requirements for the degree of Master of Business Administration, School of Management
PublisherAsian Institute of Technology
AbstractThe main purpose of this study , based on the SWOT analysis, was to examine the Opportunities/Threats & Strengths I Weaknesses of Postal Life Insurance of Chinese Postal Service. and provide a comprehensive marketing strategy for management of Postal Life Insurance. Furthermore, this study chose the factor of the benefits which the consumer values as the basis of market segmentation and analyzed the characteristic/differences of problem recognition , purchase motivation, choices of media, postpurchase satisfaction and demographic variables between the customers of Postal Life and non-Postal Life, so as to develop an available marketing strategy for Postal Life Insurance business. Two copies of questionnaire were adopted by this study, the 46 samples of the life insurance company's top and middle managers were collected through both personal interview and mail survey, and 268 samples of life insurance business in force in 1993 were obtained also through both interview and mail survey . Then the SPSS/PC+ package and the statistical method were applied to treat all data. The major findings are list below : 1. There are 11 major opportunities , 6 minor opportunities, 2 major threats , and 1 minor threat facing the Postal Life Insurance. 2. There are 10 competitive advantages and 6 disadvantages of Postal life Insurance. 3. Intensive growth strategy should be adopted by the Postal Life Insurance as a comprehensive marketing strategy in the near future. 4. There are significant differences in purchase motivation, postpurchase satisfaction and demographics between the Postal Life and non-Postal Life. 5. In regards to demographics, between the consumers of Postal Life and non-Postal Life has significant differences both in age and occupation. 6. First of all Postal Life Insurance should strengthen its marketing department.
Year1995
TypeResearch Study Project Report (RSPR)
SchoolSchool of Management (SOM)
DepartmentOther Field of Studies (No Department)
Academic Program/FoSMaster of Business Administration (MBA) (Publication code=SM)
Chairperson(s)Bumbacher, Urs
Examination Committee(s)Hertzberg, Ellen ; Speece, Mark W.
Scholarship Donor(s)Government of Republic of China
DegreeResearch Studies Project Report (M.B.A.) - Asian Institute of Technology, 1995


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