E-government's impact on public services : access, efficiency, and quality | |
| Author | Thapaliya, Prabin |
| Call Number | AIT Thesis no.ICT-24-01 |
| Subject(s) | Internet in public administration--Nepal Public administration--Citizen participation--Nepal |
| Note | A thesis submitted in partial fulfillment of the requirements for the degree of Master of Science in Information and Communication Technologies |
| Publisher | Asian Institute of Technology |
| Abstract | This thesis assesses the impact of e-governmen ton public service delivery in Kathmandu Metropolitan City, with a particular focus on the Electronic Building Permit System (E-BPS). Thestudy utilizes a mixed-methods approach, combining quantitative data from a structured survey of 113 participants to assess perceptions of access, quality, efficiency, andparticipation levels in e-government services, with qualitative insights from in-depth interviews with 14 key stakeholders involved with the E-BPS. The first part of results re veal that enhanced access and quality of e-government services significantly boost user satisfaction and trust. Meanwhile, efficiency influences user willingness to engage regu larly, although it does not necessarily lead to deeper engagement. The second part of this study employs thematic analysis to illustrate how the E-BPS has improved efficiency and transparency, contributing positively to user satisfaction and system trust, despite chal lenges like digital literacy and system integration issues. The findings underscore the potential of e-government initiatives to transform public service delivery. However, they also highlight persistent barriers that could hinder their effectiveness. Addressing these challenges could further optimize the benefits of digital governance, providing crucial insights for policymakers engaged in digital transformations in developing countries. This research contributes to the broader discourse on implementing e-government so lutions and offers actionable recommendations for enhancing public service delivery through technological innovations. |
| Year | 2024 |
| Type | Thesis |
| School | School of Engineering and Technology |
| Department | Department of Information and Communications Technologies (DICT) |
| Academic Program/FoS | Information and Communication Technology (ICT) |
| Chairperson(s) | Vatcharaporn Esichaikul (Co-chairperson);Chutiporn Anutariya (Co-chairperson); |
| Examination Committee(s) | Attaphongse Taparugssanagorn;Teerawat Issariyakul; |
| Scholarship Donor(s) | His Majesty the King’s Scholarships Thailand; |
| Degree | Thesis (M. Sc.) - Asian Institute of Technology, 2024 |